I recently met a very old lady who is 72 and she said for 15 years she worked in the customer service department at Walmart.
She said she dealt with a lot of customer complaints. Often customers would start getting very loud and obnoxious toward her, and she would cool them off by saying things like “oh, I agree with you. If I had any idea that they made the product like this, I wouldn’t have sold it to you myself”
That would usually crack a smile with the customer, and she’d process the refund.
One day a troubled woman came into the store, and said “I have to return these bed sheets I bought. They were suppose to be for my son, and it turns out that he can’t possibly use them”
Interested, the customer service clerk said “oh dear, why, what is wrong with them?”
The troubled woman replied “My son has severe allergies to flowers”, and then she pointed at the floral pattern printed on the sheets. These could be dangerous to him.
Now, I’m not sure if:
a) This actually happened
b) If this was her interpretation, and not what was exactly said
But I will tell you that this 72 year old lady shares this story often.